Frequently Asked Questions
Is the S32 PRO2 really hands-free?+
Yes! The S32 PRO2 fits entirely inside your bra with no tubes or external bottles. You can walk, work, cook, or hold your baby while pumping — completely hands-free.
Can I use both cups at the same time?+
Yes — it’s a double electric pump. Using both cups simultaneously cuts your pumping time in half and boosts output through double stimulation.
Will it suit my breast shape and size?+
Yes. The fit depends on your nipple size, not your cup size. Relievoo™ includes four flange sizes: 17 mm, 19 mm, 21 mm and 24 mm, plus a nipple measurement guide to help you choose the right one.
Is it comfortable for long sessions?+
Soft food-grade silicone + 4 flange sizes (17–24 mm) for a custom fit. Mums pump 30+ minutes without discomfort — no pinching, no pressure marks.
Will my supply drop if I switch?+
Mums report the same or more milk. The stimulation mode triggers letdown naturally, and because you can pump more often hands-free, many actually increase their supply.
How does it compare to plug-in pumps?+
Same 300 mmHg hospital-grade suction, but completely wireless. No cords, no bottles to hold — just slip it in your bra and go.
How do I clean the pump?+
Only 4 parts. Rinse in seconds or toss in the dishwasher. No tubes, no tiny valves to lose — takes under 2 minutes.
What if it doesn’t work for me?+
We offer a 30-day money-back guarantee, no questions asked. If you are not 100% satisfied, contact us for a full refund — free UK returns, no overseas postage. Plus, the pump comes with a lifetime warranty against manufacturing defects. All purchases are protected under UK Consumer Rights Act.
What exactly does the lifetime warranty cover?+
Your Relievoo™ pump is covered by a lifetime warranty against manufacturing defects — for as long as you own it. If the motor, electronics or seals ever fail under normal use, our UK support team will repair or replace your pump free of charge. No registration and no receipt-hunting — your order number is enough. The warranty covers manufacturing faults; it does not cover accidental damage, loss, or the normal wear of replaceable parts such as silicone inserts and valves (these are inexpensive to re-order). On top of the warranty, every purchase is also protected by the UK Consumer Rights Act 2015.
How fast is shipping to the UK?+
We offer free shipping on all UK orders. Delivery takes 3–5 business days UK-wide with the UK Post, fully tracked.
Is the Relievoo™ pump covered by private health insurance?+
Many UK private health funds cover breast pumps under extras or maternity benefits. We recommend checking with your fund (e.g. Bupa, AXA Health, Vitality) to confirm your eligibility and claim process.